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NJR Regional Support


The NJR provides regional support to staff in all hospitals to enable staff to comply with the registry and achieve NJR's key performance indicators.

The aim of this support service is:

  • to advise on ways to increase the number of records submitted with patient consent.
  • to facilitate data completeness and quality checks including engagement with NJR data quality award programmes.
  • to provide training in NJR data entry and stakeholder information services.
  • to disseminate information and share the registry's progress.


             JuneJRestructure of NJR regional support service             

Since inception, the NJR Regional Coordinator function has provided a key link to all of our participating hospitals and surgeons. This link remains as important to our successful operations as it did then. However, much has changed in terms of how the NJR service is delivered today, compared to when it was first established over 17 years ago. In line with our intentions when services were first contracted, we’re currently reviewing our regional service delivery model to reflect the current and anticipated future demands of all of our service users.

Our restructure will ensure we remain efficient and effective in our delivery to meet those needs. The service will be supported with increased coordination of the workload by the central NJR Service Centre team via the NJR Helpdesk, to ensure that a continued consistent service is delivered across all regions, both in the interim whilst recruitment to the new structure is finalised, and longer-term.

The NJR Regional Coordinator role, originally made up of a team of six, has been replaced by a new role, the NJR Compliance Officer.  The Compliance Officer team is made up of four officers, each with a geographical region of NHS trusts and a group of independent  hospitals within their specific remit.  The Compliance Officer team is primarily focussed on providing support to hospital units to achieve compliance with NJR’s Key Performance Indicators.  This is will be realised through liaison with hospitals, documenting any local challenges they are experiencing and recommending best practice solutions in order to counteract these. If necessary the NJR Compliance Officers will also escalate any problems encountered through hospital management teams and Regional Clinical Coordinators, to attain greater resolution.

The NJR's Compliance Officer team also provides training, advice and guidance to all hospital-based NJR stakeholders wherever required. 

Hospitals can continue to receive NJR support and request any training that they require by emailing the NJR Helpdesk at: or by calling 0845 345 9991.
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